Christopher Phelps, DMD, CMCT
Cialdini Method Certified Trainer®
Dr. Christopher Phelps is a general dentist, Amazon bestselling author and entrepreneur with an active private practice in Charlotte NC. In his first 7 years of practice he grew the revenue of his practices by a factor of 10X going from 1 practice location to 4 locations. After selling two of those offices for profit, Dr. Phelps focused on maximizing the capacity of his remaining 2 practices and had 2 consecutive years of $1,000,000 revenue growth at each of the two practices, effectively collecting with 2 offices what he had collected when he owned 4 offices. A major part of this success was the Call Tracker ROI and Golden Goose Scheduling programs he developed out of his own marketing needs and issues. With it, he was able to increase his new patient numbers from 60/month to averaging over 300/month; all the while decreasing his marketing expenses by 74%. In addition, Dr. Phelps is a Cialdini Method Certified Trainer (CMCT) and an expert in how to use the science of influence and persuasion to solve the problems in the dental practice.
Accomplishments
In 2016 and 2018, Dr. Phelps was selected as the Doctor’s Choice National Dental Award winner. He was nominated and voted on by his fellow dentists and, out of the 6000 dentists nominated across the US, he was the only one to receive this honor.
Biggest Influence
The person who had the most influence on my life was Kathy Kolbe of Kolbe Corp. When I first met Kathy I said: “Hi Kathy, I’m Chris, I’m a Dentist, it’s nice to meet you.” Looking at the results of my Kolbe A assessment test she looked right at me and said: “Chris, I’ll stop you right there. You’re not a Dentist. You’re an entrepreneur who is using dentistry as your vehicle for growth.” This was eye opening and once I stopped fighting this fact and embraced it, everything changed. For my business and all of those other businesses who I have helped influence to be successful.
Clients trained by Dr. Phelps
- Specialty Dental Offices
- Stem Cell Centers
- Shopify
What Dr. Cialdini Says About Dr. Phelps:
“It’s easy for me to recommend Dr. Chris Phelps highly as a Principles of Persuasion Workshop trainer because I am confident that participants in his workshops will do the same. That is so not just because of his engaging presentational style but also because of a truly impressive ability to link workshop material to specific actions steps that improve participants’ bottom lines.”
New York Times Business Best Seller Author, CEO, and President of INFLUENCE AT WORK
What others say about Dr. Phelps:
“Dr. Phelps has been a godsend to our national group of clinics. He is an excellent presenter and makes the learning fun and shares enough stories to help you be able to remember the Principles. The material he teaches is pure gold. Some of what we have learned are things we were already doing but did not know why they were working. The majority of what we learned was able to be implemented in our clinics around the country over the next few weeks after our seminar. The results of these things we implemented resulted in a gross increase of 50% of collections the very next month. I cannot recommend this training highly enough. I think every business owner who sells something in their business should have their entire company enrolled in this seminar because Dr. Phelps is amazing.”
“This course is an absolute game-changer for mindset, language and actionable tasks to make our patients realize what they need and make them want it ethically.”
“I’ve been to a lot of workshops/courses and this one, in particular, was very insightful and useful for my own personal daily life and sales work. Thank you. I highly recommend this course! Dr. Phelps was very enjoyable to learn from!”
“Dr. Phelps had an abundance of great information that you wouldn’t otherwise have readily available to you. I feel as if I have more tools in my tool case that will help in the success of my dental career. I appreciate that ethics was such a key point.”
“Great info, great detail! It’s clear how these principles can take practices to the next level. I can only hope to properly implement half of these principles on a day to day basis. Thank you for sharing the science and real-life examples!”
“This is an extremely informative and important course, not only for doctors but also staff and even those not in dentistry at all! I can’t wait to share this info and refer my family and friends to this course.”
“Excellent workshop. While many practitioners and staff may believe they “know” this material, the bridge to the application is the key! Really appreciate the great content and Dr. Phelps was great. Thank you!”
“I have heard Chris Phelps speak a few times now and he stays focuses on his influences and his passion to help other colleagues. It leaves you wanting to use your action plans immediately.”
“Excellent and engaging workshop filled with information I can use at both work and home.”
“I have been in dentistry for over 20 years. I have learned more in this 2-day course than any other workshop training or continuing education. I am excited to put these principles to the test in our office.”
“It is easy to see how others benefit from this workshop. With a great format and instructor who made it easy to understand and relate to the six principles, I am excited to apply my new learning to my everyday tasks! This is an excellent workshop and I recommend it to anyone looking to better influence others.”
“This course has really helped me to see so many possibilities and opportunities when interacting with patients to gain trust and case acceptance. Thank you!”
“POP is a fantastic workshop that every team should attend together. There are lots of great takeaways that can be implemented immediately!”
“As a practicing dentist and business owner, the POP Workshop is a business improvement “gold mine”. The material is something that will be top of mind for me as I continue to look for ways to add value to my clients and get better at what we do."
“As dentists, we sometimes focus too much on how to do procedures and not enough time on how to get patients to accept our treatment plans. This course will help tremendously in increasing your case acceptance and allowing you to do the procedures you want by learning the principles of persuasion.”
“I studied Dr. Cialdini’s work for an entire semester but still felt that I learned new insights in this workshop. Dr. Phelps is engaging, insightful and great to work with.”
“This workshop covers things that affect my business that no one else is talking about. This makes sense and seems easy to digest and incorporate. My whole team was very attentive throughout both days!”
“The POP Workshop was definitely worth the time. I learned the power of words when speaking to patients that benefit our office and the patient. This course teaches you how to get your patient to say yes utilizing tools you already possess that would help any business.”
“Lots of tips and tricks to improve production and scheduling. I will be sending more staff and possibly attend another session myself!”
“Absolutely, this has taught me to go deeper into the decision-making process and understand how to relate better to my patients. Yes, I’ll probably be back myself. There was too much good information to absorb in just two short days.”
“It was very apparent that just by making a few significant verbal changes can result in a different outcome. Yes – I would let them know what a unique course this is – ethically and ease of implementation.”
“At the recent dental meeting I helped organize, Dr. Christopher Phelps was given a perfect 4 out of 4 scores by every single one of our attendees. I’ve never seen a meeting where a speaker was universally loved. He truly connected with every person in the room, not just because of his incredible message but also his fun, engaging, and down to earth delivery. As an audience member, I was amazed at how much practical, useful information he had, and I know he left everyone wanting more. Everyone I spoke to said Dr. Phelps’ presentation was one of the very best they had seen, anywhere, on any topic.”
“I’m a raving fan! The way Dr. Chris Phelps applies the Principles of Persuasion to the practice of dentistry is nothing short of fantastic! His unique combination of likability and humbleness are gifts that make him shine as a master of influence. This course is a requirement for every dentist and team member! Dr. Phelps has exposed the secrets to getting your patients to say yes and yes and yes! Run, don’t walk, for this valuable experience.”
“The results over the past two weeks have been great. If we continue this way for the last part of March we will have our best March ever. All because that little lesson that you taught me/us about contrast and reciprocity (among much other great info on the other principles and your dental knowledge!) Thanks Chris!”